Responsibilities

1. Primary responsible for developing brand new medical care services and managing all equipment necessity including but not limited to ensure compliance of term and condition, developing budget, evaluating the quality of service, and maintenance communication with stakeholders
2. Responsible for implementing & developing the Klinik Pintar IDI care service & Delivery model is going great and ensures an increase continuously
3. Lead Clinic team (Doctor, nurse & other practitioner) towards effective collaboration and attainment of goals

Key Duties

1. Report to CMO every update and issue in clinic partners
2. Work closely with the CMO for dealing with clinic partners or 3rd party partners and ensure every essential nessecity is prepared
3. Analyse and improve every aspect on implementation care services in clinic partners
4. Create and update guidelines both operation & medical compliance to national regulation
5. Actively communicate to clinic and 3rd party partners to enhance service deliverable and engagement
6. Reporting monthly analysis and growth trend Klinik Pintar IDI care service
7. Assist upper management in decisions for new care service and delivery model
8. As a liaison for clinic partner with upper management in Klinik Pintar IDI
9. Create and implement program to engage clinic patients and satisfaction
10. Work together with other internal teams such as but not limited to product tech team for enhanced service care and operation team for implementation.
11. Deal with problems by providing creative and practical solutions

Requirement & Qualifications

1. Bachelor of Medicine
2. Proven experience as clinic/Hospital operation manager, healthcare business development or similar managerial role
3. Knowledge of guidelines both operation & medical compliance to national regulation
4. Knowledge of performance evaluation metrics and principles
5. Sound understanding of optimization of clinic operations and standards for success
6. Working knowledge of healthcare application
7. Exceptional communication and interpersonal abilities
8. Excellent organizational and leadership abilities
9. Strong business acumen with a strategic orientation
10. Excellent problem-solving abilities

Responsibilities

1. ​​As a direct subordinate of CEO for tracking and managing Klinik Pintar’s KPI & OKR
2. As a gatekeeper to triage problems & obstacle that needs executives attention, including analyzing relevant data to formulate recommendations or solution
3. Leading ad hoc initiative projects, pulling in other executive members or other team members if necessary
4. Planning, prepare materials, and managing high-level meeting

Requirement & Qualifications

1. Have experience in the same position or in Strategy and Business Division at least 7 years
2. Exposure to both strategy and operations side of the business is preferred
3. Have the capability of negotiation, analytics, and finance metrics calculation
4. Experience in the health-tech or healthcare industry preferred
5. Have good communication and have the capability of negotiation, analytics, and calculation
6. Able to think creatively, identify, and build support for innovative/outside-the-box solutions
7. Strong work ethic and proven track record working in teams
8. Excellent organizational skills with high attention to details
9. A hands-on team player that thrives in a fast-paced environment
10. Fluency in business & active English is a must

Responsibilities

1. Responsible to establish Klinik Pintar’s supply chain value stream and infrastructure
2. Develop and nurture relationships with relevant SC partners to develop high-value supply chain services
3. Build and in charge of multiple teams under supply chain division to grow supply chain business and manage high-quality SC fulfillment

Key Duties

1. Determine the mission and also provide strategic direction for the development & management of Klinik Pintar SC business & management
2. Establish and implement short- and long-range goals, objectives, policies, and operating procedures; while ensuring strict compliance with regulations,
3. In charge of vendor management process and negotiation, including procurement activities.
4. Establishes controls to ensure the company is operating at the highest level of performance and efficiencies while minimized supply chain risk.
5. Develop and manage departmental budgets accordingly.
6. Develop and nurture relationships with suppliers in order to develop sustainable and profitable growth.
7. Managing detailed activities records, documents, and related data in order to generate accurate reports for supply chain-related matters.

Requirement & Qualifications

1. Minimum 7 years of experience in supply chain management
2. Minimum Bachelor Degree with a preferred discipline in Supply chain/ Business/ Technical areas.
3. Experience with any supply chain ERP Systems
4. In-depth knowledge of medical supply chain regulatory requirements.
5. Ability to work on complex problems where analysis of situations or data requires
6. Strong leadership skills to manage various teams under
7. Great analytical skills and business mindset

Responsibilities

1. Responsible to establish Klinik Pintar IDI customers ecosystem
2. Responsible to build positioning & branding of Klinik Pintar’s brand to ensure all coverage target market (B2B, B2C, and Partners)
3. Responsible for managing and tracking performance and key results of the marketing team

Key Duties

1. Build and oversees marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plans while ensuring compliance with regulations,
2. Leading and managing digital marketing, Facebook Ads, SEO, keywords optimization, and others to improve visibility and credibility through a digital environment
3. Continuously innovate and find a creative strategy with a variety of organic and owned acquisition channels like content creation, event development, lead generation campaigns, and many others
4. Prepare and monitor the marketing budget to balance between cost and performance
5. Measure and report on the performance of marketing campaigns to generate insights and assess against goals to support improved marketing strategy and communications
6. Communicating with external parties such as 3rd party agencies, KOL/Influencers, etc.
7. Follow and analyze market trends and competitors activities

Requirement & Qualifications

1. Proven work experience in marketing &/or advertising area (at least 3+ years on managerial level or above)
2. Proven experience in identifying target audiences and in creatively devising and leading across channels marketing and branding campaigns that engage, educate, and motivate. Exposure to digital and direct response marketing
3. Solid knowledge of data analytics & performance management
4. Experiences with handling various roles in the Marketing area (branding, content, public relations, digital marketing)
5. A sense of aesthetics and a love for great copy and witty communication
6. Up-to-date with the latest trends and best practices in online marketing and branding

Responsibilities

1. Define business requirements for new services and formulate ways for business practice and performance to improve
2. Produce optimal price points for every product and services
3. Advising price strategies &/ monetization scenarios that cater to revenue goals & target market (B2B & B2C) including doing some price experiments to test the assumptions
4. Collaborate with relevant team/departments to produce pricing insights through customer survey, competitor tracking, sales patterns, - and provide strategies for improvement.
5. Validate sales quotations for accuracy and profitability and assist the sales team with tools/materials needed for them to handle pricing negotiations of client's proposals
6. Responsible to coordinate, maintain, and regularly update a price database to the products created by the company
7. Collaborate with related teams to perform cost analysis including but not limited to marketing cost, inventory cost, and production cost.

Requirement & Qualifications

1. Experience working as a Business Analyst &/or Pricing Analyst in healthcare, hospitality, or retail -multi-product company at least 2+ years
2. Familiar with database management, back-office, and billing systems
3. In-depth knowledge of business numbers and familiar with statistics and data analysis
4. Strongly attention to detail
5. A customer-centric work approach
6. Good negotiations and problem-solving skills
7. Bachelor’s degree in quantitative subjects is a plus

Responsibilities

• Define product vision, road-map, and growth opportunities
• Maintain strong knowledge and update around the latest trend in related industries.
• Do research & validation for new business ideas and collaborate with customer insights.
• Work closely with researchers to identify user needs.
• Work closely with the Product Team (Medical, Design, Tech) to develop solutions that deliver delightful user experiences and that provide maximum value to clients.
• Responsible for ensuring impeccable features and functionality of the product.
• Responsible for the full product cycle, from conception to product launch and ongoing product iteration.
• Own the product roadmap and manage the product backlog.
• Help create and deliver technical content for the community such as documentation, tutorials, presentations, and workshops.
• Lead the cross-functional team to deliver best-in-class user experiences

Requirement & Qualifications

• Minimum 5 years of experience in the technical division
• Experience in the medical tech or healthcare industry is preferred
• Experience taking features from a hypothesis to delivering value to real users.
• In-depth knowledge of agile process and principles
• Strong numerical and advanced analytics and Excel skills
• Excellent attention to detail to ensure data accuracy
• Demonstrate proactiveness and problem-solving skills
• A hands-on team player that thrives in a fast-paced environment
• Digital & technology savvy

Responsibilities

1. Manage the entire end-to-end process for coordinating, tracking, and reporting on telehealth services to ensure meeting all required objectives including but not limited to cost, quality, efficient utilization of resources, and timeliness.
2. Participate in processes required for the creation and distribution of new telehealth product variations.
3. Manage day-to-day clinical & non-clinical operations; responsible for problem-solving and providing quality care.

Key Duties

1. Continuously design and create plans of action that improve reliability and patient safety in the telehealth services delivery process while ensuring that the quality of care deliveries are consistent
2. Facilitates smooth collaboration with service providers partners & vendors, oversees the onboarding activities during the go-live process, and advising data operation team claims dispute resolution if happened.
3. Day-to-day management of all care coordinators and telehealth practitioners in delivering outstanding & compassionate care to patients,
4. Ensures that every care deliveries are under the supervision and direction of practice managers and accountable for practitioners adherences to KP policies, approved best practices, and regulatory requirements
5. Oversee recruitment, hiring, and training of new telehealth practitioners and ensure legal & competency verification is completed
6. Establishing policies and procedures that support high-quality healthcare service, in partnership with medical teams, product teams, customer services teams, and other related structures.
7. Mitigate and optimally manage medical and operational risk, assists in evaluations, conflict, and complaint resolution.

Requirement & Qualifications

1. Require 2-3 years experience in coordinating health practitioners including doctors, nurses, or other health practitioners
2. Experiences working in the areas of healthcare planning and health product line management in the medical tech or healthcare industry is preferred
3. Minimum 1-year working experience in managing care service/program especially in telehealth care service is preferred
4. Demonstrated leadership skills
5. Strong customer service oriented
6. Assertive and entrepreneurial personality communication skills
7. Proficient in behavioral documentation and quickly analyzing a situation
8. Demonstrate highly compassionate person
9. Self-motivated who enjoyed working with minimum supervisor
10. Bachelor's degree in the health area is preferred

Responsibilities

1. Understand the business domain and be able to translate that understanding into technical specifications.
2. Responsible for ensuring that the product vision is realized through excellence in technical and execution.
3. Monitor and improve platform performance through research and/or regular maintenance and optimization.
4. Acting as a mentor for Lead Engineers as well as team members.

Key Duties

1. Implement technical aspects of the company’s strategy to ensure alignment with its business goals.
2. Discover and implement new technologies that yield competitive advantages.
3. Identify the need for upgrades, configurations, or new systems and report to upper management
4. Supervise system infrastructure to ensure functionality and efficiency
5. Build quality assurance and data protection processes.
6. Use stakeholders' feedback to inform necessary improvements and adjustments to technology.
7. Guide and improve team members’ skills related to the technology domain.

Requirement & Qualifications

1. Proven experience as a Head of Engineering or similar leadership role
2. Knowledge of technological trends to build the strategy
3. Ability to conduct technological analyses and research
4. Excellent communication skills
5. Leadership and organizational abilities
6. Strategic thinking
7. Problem-solving and can-do attitude
8. Minimum 4 years experience using Laravel and 3 years using NodeJS
9. BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus

Requirement & Qualifications

1. Have an understanding of HR metrics
2. Hands-on experience with full-cycle people processes like compensation, performance appraisal, administration, etc.

Responsibilities

• Helping Product Team understand customer behavior, pain points, and desires
• Partnering with Product Managers to validate both problems and solutions
• Articulating experience challenges and opportunities in the clinical workflow space
• Creating low and high-fidelity designs and prototypes
• Relentlessly considering the whole system and each detail from the user’s perspective
• Explaining your design rationale to other team members
• Considering the many functions needed to deliver a designed experience
• Clearly identifying assumptions and working to creatively test them
• Responding to quantitative and qualitative learning with each experiment
• Keeping up with trends in the product area, including healthcare and technology

Requirement & Qualifications

• BS/MS degree in design, IT, or equivalent work experience preferred
• 5 years of professional experience designing products and/or services in a human-centered approach
• Experience designing in the healthcare industry, ideally for practitioner-facing solutions like EHRs, clinical pathways, etc — a definite plus
• Familiarity with healthcare concepts and vocabulary — a definite plus
• Experience designing modern data visualizations — a big advantage
• A clear grasp of experience design best practices for digital and real-world touchpoints
• IA, journey mapping, blueprinting, and interaction design proficiency with relevant tools
• Proven visual design and creative development skills
• Experience facilitating user research, service prototyping and usability testing
• Great visual, verbal and written communication skills in service of storytelling
• Comfort designing within a modern product/service design lifecycle
• Understanding of strategy, operations, and technology behind healthcare businesses — a big advantage
• Ability to guide stakeholders through a design thinking mindset
• Ability to work remotely

Responsibilities

• Design and conduct customer research
• Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
• Quantitative studies such as surveys to evaluate impact of product changes
• Partner with product managers and stakeholders to clarify product goals and identify areas where customer research can provide greater insight
• Select and manage research vendors to ensure that study participants and research findings meet product team and stakeholder expectations
• Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
• Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy
• Present research findings and recommendations in a clear and compelling manner.
• Identify or develop immersive and interactive methods for helping stakeholders and the product teams understand the needs and experiences of customers.
• Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach Evangelize and exemplify user research best practices for the entire organization Contribute to the Product team's vision by identifying areas of opportunity or improvement

Requirement & Qualifications

• 4 – 6 years’ experience of user research experience in a product environment
• Bachelor's degree or equivalent work experience in design, HCI, or related field.
• Ability to analyze and synthesize data from both quantitative and qualitative sources
• Critical thinking and problem-solving skills
• Previous experience implementing a human-centered design methodology in product development
• Experience applying design thinking in ambiguous situations and on a variety of digital and non-digital projects
• Excellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teams
• Excellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizes
• Familiarity with digital health is a plus, but not required
• Research work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position
• Ability to work remotely

Requirements & Qualifications

• Validated experience in critically assessing new opportunities through partner-customer pain point identification, value proposition development, and client sales pipeline identification
• Ability to develop robust financial models (including pricing approaches) for new business products & services to ensure the commercial viability of new products & services
• Ability to synthesize findings and summarize a broad range of data inputs (e.g. industry & market trends, competitor dynamics, healthcare infrastructure ecosystem, and current events) into frameworks that enable clear communication of data and insights
• Ability to source potential ecosystem partners for projects, market scanning & competitor analysis, and creation
• Ability to manage partner relationship strategies, working with the legal, operation, medical, sales, partnership, and finance on commercial agreements and negotiations